Privacy Policy | TNT Carpet & Vinyl LLC

1. Information We Collect

We collect specific personal information that you voluntarily provide to us via our quote request forms, booking calendars, and in-home estimate schedulers. The specific data points we collect are:

First Name & Last Name — For identity verification
Email Address — For quote delivery and booking confirmations
Phone Number — For SMS notifications regarding your appointment
Service Address — For providing accurate flooring estimates

2. How We Use Your Information

We use the collected data for the following specific business purposes:

Service Delivery: To provide the flooring estimates, measurements, and installation services you requested.
Communication: To send booking confirmations, arrival windows, and installation updates via SMS and Email.
Customer Support: To resolve scheduling issues and answer your flooring questions.

3. SMS Consent (Opt-In) and Use

When you provide your phone number through our quote forms or booking tools, you are required to explicitly opt in to receive SMS communications regarding your flooring project. Consent is obtained through a clear checkbox or affirmative action at the point of collection.

Transactional Messages: Appointment confirmations and technician arrival alerts.
Service Updates: Notifications related to your material delivery or installation timeline.
Marketing & Promotional Messages: Special offers, seasonal discounts, and promotions sent only to users who have explicitly opted in via the marketing consent checkbox.

Message frequency varies based on your project status. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP.

🚫 4. Zero-Tolerance for Data Selling

We uphold a strict, iron-clad policy regarding your phone number:

WE DO NOT SELL PHONE NUMBERS: Under no circumstances will your phone number be sold, rented, or traded to any third party or affiliate.
WE DO NOT SHARE FOR MARKETING: Your phone number will never be shared with third parties for their marketing or promotional purposes.
Consent Protection: Text messaging originator opt-in data and consent is excluded from any information sharing; this specific consent data will not be shared with any third parties.

5. Cookies and Tracking Practices

We use cookies and similar tracking technologies to enhance your experience on our website. This includes:

Essential Cookies: Required for the basic functionality of our booking calendar and form submission tools.
Analytics: We use internal tools to measure website traffic and improve our flooring service descriptions.

You can choose to disable cookies through your browser settings, although this may affect the functionality of our online booking tools.

6. How We Protect Your Data

We implement industry-standard security protocols to protect your personal information from unauthorized access, including SSL encryption for all data in transit.

7. Contact Us